Last updated: January 2025

High-value items sold through Ardhi Gallery—including but not limited to jewellery, gemstones, rare artworks, precious metals, collector pieces, and limited editions—are subject to the following terms. By purchasing or handling these items, you agree to this disclaimer.

Ardhi Gallery does not guarantee:

• Future value
   
• Investment return
   
• Market appreciation
   
• Resale performance
   

The buyer acknowledges that the value of high-value items may fluctuate due to market conditions beyond the Gallery’s control.

Unless a written certificate of authenticity or valuation is issued directly by the Gallery or a recognized expert:

• We do not warrant the origin, age, classification, or authenticity of gemstones, metals, or artworks
   
• Buyers must conduct their own due diligence before purchasing
   

Where certificates are issued by independent experts or suppliers, the Gallery is not liable for their accuracy.

All high-value items are sold as described.
Artworks, gemstones, and handcrafted items may naturally contain:

• Inclusions
   
• Texture variations
   
• Minor imperfections
   
• Colour irregularities
   

These are not considered defects, and no refunds will be issued on this basis.

Ardhi Gallery is not responsible for:

• Damage occurring during shipping or delivery
   
• Theft or loss in transit
   
• Courier delays or mishandling
   
• Items not collected in time from pickup points
   
• Customs issues for international shipments
   

Buyers are strongly advised to:

• Purchase additional insurance
   
• Track parcels
   
• Inspect items immediately upon arrival
   

Once an item leaves the Gallery, liability transfers fully to the buyer and/or the courier.

Buyers are encouraged to:

• Inspect items physically at the Gallery
   
• Request additional photos or documentation (if remote)
   
• Ask questions prior to purchase
   

Failure to inspect will not be grounds for dispute or refund.

All high-value items are sold under our strict no-refund policy.
This includes items:

• Damaged in transit
   
• Incorrectly stored or handled by the buyer
   
• Exposed to heat, sunlight, moisture, chemicals, or impact
   
• Purchased as-is from the Gallery or the Marketplace
   

(Exceptions apply only if the wrong item is delivered—see main Return/Refund Policy.)

For high-value items sold by 3rd-party suppliers on the Ardhi Marketplace:

• Ardhi Gallery is not the owner, verifier, or authenticating entity
   
• Ardhi Gallery is not liable for misrepresentation, authenticity claims, or defects
   
• All disputes must be addressed directly with the supplier
   

The Gallery provides the platform only and does not guarantee the accuracy of listings.

Ardhi Gallery is not liable for:

• Damage caused by improper installation (e.g., hanging heavy artworks)
   
• Dropping, scratching, or mishandling items after purchase
   
• Environmental damage (humidity, heat, sunlight, dust)
   
• Lack of professional care for fragile or valuable pieces
   

Buyers are responsible for ensuring safe handling and storage.

Any guidance we provide on:

• Valuation
   
• Care and handling
   
• Investment potential
   
• Display or installation
   
• Material properties
   

… is offered informally and does not constitute professional advice.

Buyers should seek independent verification from certified experts.

By purchasing or handling high-value items from Ardhi Gallery, the buyer acknowledges and agrees that:

• They have read this disclaimer
   
• The Gallery bears no further liability beyond the purchase transaction
   
• All risks associated with value, authenticity, shipping, and handling rest with the buyer

Last Updated: January 2024

These terms apply to all artworks, jewelry, gemstones, collectibles, and high-value items brought into, handled by, or stored at Ardhi Gallery (“the Gallery”). By engaging the Gallery for storage, insurance consultations, or viewings, the client (“Owner”) agrees to the following terms.

Ardhi Gallery does not automatically insure any item brought to, displayed at, or stored within the Gallery premises.

The Owner is solely responsible for obtaining insurance coverage for:

• Damage
   
• Loss
   
• Theft
   
• Fire
   
• Flood
   
• Handling or transit issues
   

The Gallery will not be held liable for uninsured items.

The Gallery may request proof of insurance before:

• Accepting items for storage
   
• Displaying items in exhibitions
   
• Allowing high-value private viewings
   

Failure to provide proof may result in refusal of service.

The Gallery is not responsible for:

• Valuation changes
   
• Depreciation
   
• Investment loss
   

Market risk lies fully with the Owner.

All items stored at the Gallery are stored entirely at the Owner’s risk.

The Gallery is not liable for:

• Theft
   
• Fire
   
• Water damage
   
• Accidental damage
   
• Pest-related damage
   
• Environmental conditions (humidity, heat, light)
   
• Natural disasters
   
• Structural failure or unforeseen events
   

Storage fees (if applicable) must be paid in advance.
Unpaid fees may result in:

• Refusal to continue storage
   
• Withholding the item until payment is made
   
• Disposal after 90 days of non-communication (see 2.6)
   

The Gallery provides safe handling within reasonable standards, but:

• We do not guarantee climate-controlled conditions
   
• We do not provide specialised vault-level storage
   
• Fragile or moisture-sensitive items must be disclosed prior to storage
   

Access to stored items is by appointment only.
The Gallery requires at least 48 hours’ notice for retrieval or viewing.

Handling is done at the Owner’s risk.
The Gallery may refuse to handle items deemed:

• Too fragile
   
• Too large
   
• Too risky
   
• In poor structural condition
   

Items left without communication or payment for 90 days are considered abandoned.
The Gallery may:

• Dispose of the item
   
• Sell the item to recover costs
   
• Transfer the item to a third-party storage company at the Owner’s expense
   

All high-value items may only be viewed through:

• Scheduled appointments
   
• Private viewings arranged in advance
   
• Supervised sessions within the Gallery premises
   

Walk-ins for high-value items are not guaranteed.

During viewings:

• The Gallery may employ CCTV monitoring
   
• Items may be handled only by Gallery staff unless expressly permitted
   
• The Owner or visitor may be required to show ID
   
• Bags or bulky belongings may need to be stored securely during viewings
   

Clients or visitors must not touch or handle high-value items unless:

• Permission is granted
   
• Gloves or protective equipment are provided
   
• Handling is supervised by Gallery staff
   

The Gallery is not liable for damage caused by visitors.

If a visitor or client causes damage, they will be:

• Fully responsible for repair or restoration costs
   
• Liable for the full value of the item if restored condition is not possible
   
• Required to indemnify the Gallery against claims from the artist or owner
   

Photography or videography of high-value items may be restricted unless authorised.

For items consigned or provided by third-party sellers:

• The Gallery is not responsible for their authenticity or valuation
   
• Viewings do not constitute expert opinions or verification
   
• The Gallery only facilitates access and does not guarantee accuracy
   

To the fullest extent permitted by law, Ardhi Gallery is not liable for:

• Damage, loss, or deterioration of stored items
   
• Theft, burglary, or break-ins
   
• Damage during handling, installation, or movement
   
• Environmental conditions or natural events
   
• Courier or transit damage
   
• Market value loss
   

Clients store and view items at their own risk.

The Owner agrees to indemnify and hold harmless Ardhi Gallery, its directors, staff, and affiliates from any claims, losses, damages, or liabilities arising from:

• Storage
   
• Viewings
   
• Handling
   
• Movement
   
• Misrepresentation of the item by the Owner
   

These terms are governed by the laws of Kenya.

Any disputes shall follow:

1. Negotiation
    
2. Mediation
    
3. Arbitration in Nairobi under the Arbitration Act (1995)
    

For all storage, insurance, or viewing-related matters:

Ardhi Gallery
Email: info@ardhigallery.org
Website: www.ardhigallery.org
Nairobi, Kenya